Building an insurance bot with Microsoft Bot Framework

What I often hear about insurers is that you have to pay them each month but when you need them, they are not willing to support. When you need the insurer, you want direct support. But, for the insurer, it’s hard to support if you need them outside their opening hours, or if all employees are busy.

Chatbots are a great tool to solve this issue. They are always available and can automatically execute tasks for the insurer or the end user. In this post, I’ll show a scenario how a chatbot can support when a damage report occurs.

Watch the video for the scenario overview and a demo of the chatbot I created.

Epic Customer Experience with Chatbots

When it comes to technology, I am a bit of a perfectionist. I expect gadgets not just to do the work they are designed for, but also to be simple, intuitive and integrate seamlessly into our lives. Let me explain what I mean by this. For a moment, close your eyes and imagine yourself soaking in the bathtub after a long tiring day. Everything’s perfect, the water is just the right temperature and all your work for the day is done. Just then, you remember a song that you’d like to listen to. It’s on the spotify app on your phone. What do you do? Do you get out of the bath to get it? Even if your phone is close at hand, at the minimum you risk getting soap and water on it as you navigate to the song. Or what if you want to text someone on Facebook messenger while you are in the bath? Continue reading