Epic Customer Experience with Chatbots

When it comes to technology, I am a bit of a perfectionist. I expect gadgets not just to do the work they are designed for, but also to be simple, intuitive and integrate seamlessly into our lives. Let me explain what I mean by this. For a moment, close your eyes and imagine yourself soaking in the bathtub after a long tiring day. Everything’s perfect, the water is just the right temperature and all your work for the day is done. Just then, you remember a song that you’d like to listen to. It’s on the spotify app on your phone. What do you do? Do you get out of the bath to get it? Even if your phone is close at hand, at the minimum you risk getting soap and water on it as you navigate to the song. Or what if you want to text someone on Facebook messenger while you are in the bath? Continue reading